Policies for Hush Little Bebe Designs
All items are shipped via Canada Post first class mail which usually takes between 3-5 days for delivery in Canada and 4-8 business days in the US.
You will be notified when your order ships and will receive a tracking number. Please note that Canada Post shipping times are estimated, not guaranteed, unless you choose to purchase guaranteed overnight/2 day shipping. Absolutely no refunds for packages that do not arrive by a certain date for first class or priority mail via Canada Post.
I am not responsible for lost or stolen packages, if tracking shows your package was delivered it is your responsibility to check with your local mail carrier and post office. There will be no refunds for packages marked as 'delivered'.
Unfortunately, there will be no refunds on custom orders if I have already purchased fabric for your order, if I have not, I will gladly refund your order.
I ship Canada Post First class mail which generally takes 1-4 weeks to arrive. If you would like expedited shipping, Priority Shipping is available at an extra cost. Please message me if you would like to purchase the expedited shipping.
*Please note* Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. If you are unsure please check with your country's custom office to see what fees may apply to you.
It is the buyer's responsibility to ensure their address is updated and correct. If a package is returned to me, you will be responsible for paying new shipping rates to have it shipped back to you. If a package is undeliverable due to an error/issue with your address and does not get returned to me, you may choose to repurchase the item but will not be refunded unless the address was written in error by me.